The Service Experience Conference 2016

San Francisco, CA

The Service Experience Conference 2017 dates coming soon!

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 


Todd wilkens sx16
Todd Wilkens

Head of WooCommerce

Leah buley sx16
Leah Buley

Design Consultant and Advisor
Leah Buley Co.

Marc stickdorn sx16
Marc Stickdorn

Co-Founder & CEO
Smaply and ExperienceFellow

Kristin hughes ux 2014 final
Kristin Hughes

Associate Professor
Carnegie Mellon University

Scott chesrown sx16
Scott Chesrown

Chief Revenue Officer

Rhiannon zivin sx16
Rhiannon Zivin

Sr. Manager, CX



601317979 960

Monica Weiler, Ph.D. // Solving Complex Problems with Customized Co-Design Tools // Service Experience Conference 2016

As services grow in complexity and wicked problems surface, co-creation and participatory design approaches have emerged as powerful ways to tackle design challenges. There are standard co-creation tools out there but because the problems you’re tackling are unique, creating customized tools will set you up to get the best results. In this talk, you’ll see examples of methods used to tackle service industry challenges- the successes, failures and how methods might be improved for the future.

Monica weiller

Speaker Monica Weiler, Ph.D.