Charu Juneja is a Director of Business and Behavioral Design at the Design Institute for Health (DIH), a collaboration between the new Dell Medical School and the College of Fine Arts at the University of Texas at Austin. It is a first-of-its-kind institution, dedicated to applying design approaches to solving systemic health care challenges as an integrated part of a medical education and training program. Working with a broad range of community stakeholders in the health ecosystem, and harnessing the resources of the university, the DIH is focused on creating human-centered solutions in every area of the patient and provider experience – all with a focus on improving people’s health outcomes and health care experiences.
Our community stakeholders include everyone from payers, providers and civic groups to start-ups, artists, urban planners and many more. We have a unique opportunity to prototype and design together new community health services, experiences, models, and so on – helping Austinites to be and stay well. We’re starting where the need is greatest - in underserved communities, which we believe will lead to solutions that are also relevant to a broader population in Austin and eventually be a model for other cities.
Learn more about this unique, community wide service design collaboration – its origin, ambition, and initial designs, experiments and learning.