As services grow in complexity and wicked problems surface, co-creation and participatory design approaches have emerged as powerful ways to tackle design challenges. There are standard co-creation tools out there but because the problems you’re tackling are unique, creating customized tools will set you up to get the best results.

In this talk, you’ll see examples of methods used to tackle service industry challenges- the successes, failures and how methods might be improved for the future. You’ll hear how using unique participatory toolkits helped align and inspire new solutions. Most of all, you’ll be inspired. You can create your own customized co-design tools.